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Business Foundations

Who, Why, Where; Understanding How Your Customer Uses Digital Platforms

BACK TO WORKSHOPS / COURSES

Date: Thu 25 August 2022

Time: 9:30 to 12:30

Location: Online (O)

Cost: 65.00

Duration: 3 Hour Workshop

About the Presenter

Lecturer
Melissa Strutt
Digital Marketing Specialist

Mel cut her teeth in business founding Roobix, a managed marketing service at the age of 27. Mel led Roobix to be WA's largest independent marketing provider, employing more than 50 staff across Australia and Cape Town, South Africa. Mel’s unique combination of technical and marketing expertise has seen her rise to one of the great MarTech minds in Australia. Her no bullshit approach to marketing that puts logic ahead of jargon and buzzwords has helped hundreds of small to medium businesses realise their full potential as profitable, growing entities. In the dynamic and changing landscape of marketing Mel believes that all businesses must focus on ROI. Her mission now, no business should be fed vanity statistics and every business owner should know how to spot them.

About the Course

This workshop is part of our Digital Marketing Series, developed to help business owners understand the fundamentals of Digital Marketing.

Small businesses have a strong advantage over large corporations – they can get to know their customers and deliver service that delights. However, this can only be achieved by truly understanding how customers interact with your business and removing any pain points.

Customers are the lifeblood of your business, and it is essential to get the digital customer journey right. This workshop will guide you through understanding what your customer is thinking and doing, and how you can shape your marketing initiatives around this.

This workshop will cover:

  • Why it is important to perfect the customer journey;
  • Understanding how your customer uses digital platforms;
  • Identifying customer pain points; and,
  • Mapping the customer journey

 

This workshop is part of our Digital Marketing Series.

For many small businesses digital marketing equates to social media, however it is so much more. Before you upload your first post, invest in a new or upgraded website or hire a digital marketing specialist you, as the business owner need to know the fundamentals of digital marketing.

In conjunction with Melissa Strutt from 3BY2 we have developed this three-workshop series to help business owners understand the role digital marketing plays in engaging new customer, convert browsers to purchasers and building long term relationships with your loyal customers.

Other workshops in the series:

You can choose to attend one workshop or all three. When you register for the first workshop in the Digital Marketing Series – you will receive a discount code for $15 off the next two workshops. This will be sent to you in your confirmation email from Eventbrite. **Please note this discount can not be used with any other offer.**

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Ackowledgement Of Country

Business Foundations acknowledges the traditional custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders both past and present.

Victoria

Melbourne Innovation Centre
2 Wingrove Street,
Alphington VIC 3078
admin@businessfoundations.com.au
(03) 9499 9100

Western Australia

Wesley Central
2 Cantonment Street,
Fremantle WA 6160
admin@businessfoundations.com.au
(08) 9336 8000

Nationally Recognised Training / Registered Charity
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