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Fremantle Headquarters

Wesley Central, Suite 103/2
Cantonment Street,
Fremantle WA 6160

PO Box 1616, Fremantle WA 6959

(08) 9336 8000

admin@businessfoundations.com.au

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Stirling Business Centre.
45 Delawney Street,
Balcatta WA 6021

PO Box 691, Balcatta WA 6914

(08) 9336 8000

admin@businessfoundations.com.au

Business Foundations

Stand Out From Your Competitors And Exceed Customer Expectations – ECE051120

BACK TO WORKSHOPS / COURSES

Date: Thu 5 November 2020

Time: 9:30 to 11:30

Location: Online (O)

Cost: 30.00

Duration: 1 session x 2 hours

About the Lecturer

Lecturer
Kim Veale
Business Trainer

Kim has over 20 years’ experience in adult education, delivering on a range of topics from digital and financial literacy to online marketing and customer experience. She currently works as a trainer at Business Foundations, delivering entrepreneurship workshops to small business owners.

About the Course

Exceeding their expectations – how to create a memorable customer experience that will keep them coming back (and bring their friends!)

The real secret to creating word of mouth referrals and attracting repeat customers is not just about delivering great customer service but in creating a total  Customer Experience that makes people feel great so they want to rave about your business.

In this workshop we’ll cover:

  • How to create a clear customer experience vision
  • Understanding who your customers are and what they care about
  • Establishing an emotional connection with your customers
  • Case studies of businesses that have transitioned from the “Service based” model to the  “Experience based” model
  • Implementing a quality framework for upskilling your people
  • Improving the experience by incorporating regular customer/staff feedback
  • Measuring the ROI from delivering exceptional customer experiences

 

“We aren’t here to make a great product or a great company but rather to make our customers awesome at whatever they do with our products or services”

– Kathy Sierra, author of Badass: Making Users Awesome

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Contact Us

Fremantle Headquarters

Wesley Central, Suite 103/2
Cantonment Street,
Fremantle WA 6160

PO Box 1616, Fremantle WA 6959


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