About the Course
Exceeding their expectations – how to create a memorable customer experience that will keep them coming back (and bring their friends!)
The real secret to creating word of mouth referrals and attracting repeat customers is not just about delivering great customer service but in creating a total Customer Experience that makes people feel great so they want to rave about your business.
In this workshop we’ll cover:
- How to create a clear customer experience vision
- Understanding who your customers are and what they care about
- Establishing an emotional connection with your customers
- Case studies of businesses that have transitioned from the “Service based” model to the “Experience based” model
- Implementing a quality framework for upskilling your people
- Improving the experience by incorporating regular customer/staff feedback
- Measuring the ROI from delivering exceptional customer experiences
“We aren’t here to make a great product or a great company but rather to make our customers awesome at whatever they do with our products or services”
– Kathy Sierra, author of Badass: Making Users Awesome
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Wesley Central, Suite 103/2
Fremantle WA 6160
PO Box 1616, Fremantle WA 6959